Terms of use

About these terms

By using OurPawPass you agree to these terms. OurPawPass is a product of Digital Ninja Technologies, Lagos, Nigeria.

Your account

You sign in with a 6 digit code sent to your email. Keep your email secure and give us true details. You must be an adult to use OurPawPass.

Pet Passport and health records

Your pet's passport and records are yours. Records added by a verified vet carry a Vet verified badge. OurPawPass stores records but does not give veterinary advice. In an emergency, call a vet.

Booking services and payment

• Vets, groomers, trainers and boarding providers are independent partners, not OurPawPass staff.
• You pay through the app. We hold the payment until you confirm the visit, then we pay the partner.
• You can cancel free of charge up to 2 hours before the visit.
• OurPawPass takes a commission from the partner, set out in the partner terms.
• If something goes wrong, raise a dispute. The related payout pauses until our team decides: a full refund, a split, or release to the partner.

Buying a puppy or adopting

• Puppies are sold only by verified breeders and shelters.
• The deposit and balance are held in escrow. OurPawPass charges an escrow fee, shown before you pay.
• After handover you have 72 hours to get a vet check. A health problem that a vet confirms in that time qualifies for a full refund.
• The passport moves to you when handover is confirmed.

Community and lost pet alerts

Be kind and truthful. Do not post anything unlawful, abusive or misleading, and do not sell animals outside the verified listing flow. We can remove content and suspend accounts that break these rules. You can report a post, comment, profile or listing and block an account.

You can comment on posts and reply to comments. You can also ask a pet's owner to chat. The owner decides whether to accept, and can decline without giving a reason. Do not send spam or pressure anyone.

Lost pet alerts reach people near the pet's last known place and close after 14 days. Do not use them for anything else.

Partners

Vets, service providers, breeders and shelters cannot go live until OurPawPass approves them. We aim to decide within 48 hours. We may ask for more information or decline an application. Partners are paid out every Monday.

Our responsibility

We work hard to keep OurPawPass running, but we cannot promise it will never be interrupted. Partners and breeders are responsible for the services and animals they provide. Nothing in these terms limits rights you have under Nigerian law.

Ending your account

You can delete your account yourself at any time, from Privacy and sharing in the app. We may refuse for a moment while a booking, payment or handover is unfinished. We may suspend or close an account that breaks these terms.

Changes and law

We will tell you in the app before important changes to these terms start. These terms follow the laws of Nigeria.

Contact us

Email useveritasapp@gmail.com, or open Help in the app.