Privacy policy

Who we are

OurPawPass is a product of Digital Ninja Technologies, based in Lagos, Nigeria. This policy explains what the OurPawPass app and this website collect, why, and who sees it.

What we collect

We only collect what the app needs to work.

• Your name, email address and phone number, for your account, bookings and receipts.
• Your pets' details and health records, for the Pet Passport.
• Photos you choose or take: pet photos, and identity documents if you apply as a partner.
• What you write in the community: posts, comments and messages.
• Your approximate location, only while the app is open and only if you allow it, to sort emergency vets by distance. We do not store it.
• Six anonymous app events (app open, booking started, checkout started, share started, partner started, help opened). They carry no personal data and no advertising identifier.

What we do not collect

We never see your card number. Payments are handled by Paystack. We show only the last four digits of a card or bank account. We do not sell your data and we do not run advertising trackers.

Who sees your data

• Health records are private by default. A vet sees them only through a time limited link or QR code that you create.
• A partner you book sees your name, and only that.
• Pet photos are shown with a listing you create.
• Comments are shown to anyone who can see the post. A message request goes to the pet's owner, who has to accept before you can chat. You can report or block anyone.
• Partner identity documents are seen only by OurPawPass staff who verify partners.
• Lost pet alerts never show your phone number. Finders reach you through in app chat.
• Paystack processes payments and payouts.
• When a pet changes hands, the passport moves to the new owner. The previous owner keeps a read only record.

How long we keep it

We keep your data while your account is open. When you delete your account, we remove your personal data at once, except records we must keep for payments, disputes or the law. Those keep your payment details but not your name.

Your choices

You can edit your details in Settings, delete your account yourself from Privacy and sharing in the app, and turn off location or notifications in your phone settings. To ask for a copy of your data or a correction, contact us using the details below.

Data is encrypted in transit.

Children

OurPawPass is for adults. If you think a child has given us their details, tell us and we will delete them.

Changes

If we change this policy in a way that matters, we will tell you in the app before it starts.

Contact us

Email useveritasapp@gmail.com, or open Help in the app.